FAQ


DELIVERY & SHIPPING

Are packages shipped even at particularly low temperatures?

When the temperature drops below 0 degrees at night, we have to stop shipping orders with plants. Otherwise, the low temperatures can cause frost damage. For this reason, sometimes orders may be shipped later than the usual shipping times. Alternatively, heat packs can be added for an additional charge. We only keep track of the night temperature in the Hamburg area. If it is colder in the region where you live, please do not order plants or give us a short note about a later preferred shipping time. When you place an order, you do so at your own risk.

When will my order be shipped?

Unless we have clearly stated otherwise in the product description, all items offered by us are ready for immediate shipment. The delivery takes place here at the latest within 14 working days. The delivery period begins in the case of payment in advance on the day after the payment order to the bank responsible for the transfer and for all other payment methods on the day after the conclusion of the contract. If the end of the period falls on a Saturday, Sunday or public holiday at the place of delivery, the period ends on the next working day. Please note that for the well-being of the plants we only ship on Mondays to Wednesdays.

With which parcel service provider will my order be shipped?

All national orders (Germany) are shipped with DHL. A corresponding tracking will be provided via e-mail by us. If you wish to be shipped by another parcel service, please contact us via mail after placing your order: info@hamburgplanten.de

What happens if I cannot pick up my package?

We reserve the right to incur outward and return shipping costs and will not be reimbursed in the event of unsuccessful delivery or refusal of acceptance. Our legal rights, in particular to compensation for additional expenses, remain unaffected. This applies in particular if the goods are no longer saleable or have lost value through the fault of the recipient.

What happens if my order arrives damaged?

Unfortunately, shipping via parcel can be a bit rough for plants. However, we do our best to pack your plants in the best possible way and prevent any damage. However, minor leaf damage can never be ruled out one hundred percent. Therefore, they are usually not a reason for complaint.

However, if the plant arrives noticeably damaged or in a very bad condition, please contact us. In this case, we ask you to take pictures immediately after receiving the order. We would like to ask you to address your request via e-mail to info@hamburgplanten.de.